Refund policy


Enchanted Nail Supply Return Policy


1. All Sales Are Final


Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final. Enchanted Nail Supply does not accept returns, refunds, or exchanges.


2. Damaged, Missing, or Incorrect Items


If your order arrives damaged, contains the wrong item(s), or is missing item(s), you must contact us within 4 days of the delivery date to be eligible for a replacement.


For the fastest response, please send us a DM on Instagram. We are happy to replace eligible missing, damaged, or incorrect items.


To submit a claim, please provide:


  • Your full name and order number
  • Clear photos or videos of the product(s), packaging, and shipping label
  • A brief description of the issue


Once your claim has been reviewed and approved, we will send a replacement for the affected item(s) at no additional cost. We may request additional information before approving your claim.


3. Refunds & Non-Eligible Claims


Refunds or replacement requests will not be approved for:


  • Change of mind or buyer’s remorse
  • Ordering the wrong color, shade, size, or product
  • Products that have been intentionally damaged, altered, or misused
  • Claims submitted more than 4 days after the package is marked as delivered
  • Shipping delays caused by USPS or other shipping carriers


4. Shipping Information


Enchanted Nail Supply is not responsible for packages that are lost, stolen, delayed, or marked as delivered once they have been accepted by the shipping carrier.


Please verify that your shipping address is correct before placing your order. We cannot guarantee that shipping addresses can be changed after an order has been placed.


Package Protection is highly recommended at checkout. If you choose not to purchase Package Protection, Enchanted Nail Supply is not responsible for lost, stolen, or damaged packages once they are in the possession of the shipping carrier.


5. Policy Enforcement


Enchanted Nail Supply reserves the right to deny any claim that does not meet the requirements outlined in this policy or if fraudulent activity is suspected.